Services
Contact-centre services tailored to your campaign
Five service lines, all built from a single Durban operation. Pick the ones that fit your campaign — or run them as an integrated programme.
Customer support
Inbound and outbound support across voice, email, chat, and social — designed to resolve at first contact, lift CSAT, and keep customers in the brand for longer.
Typical use: tier-one customer service, complaint handling, retention queues.
Tele-sales
Outbound campaigns built around conversion, not call volume. Scripted, coached, and continuously refined based on what the data tells us is working.
Typical use: acquisition campaigns, upsell to existing base, lapsed customer reactivation.
Account management
End-to-end account handling that nurtures retention and turns one-off buyers into long-term relationships. Same agent, same context, every conversation.
Typical use: B2B account servicing, premium customer tiers, partner-channel support.
Data management
Accurate processing and clear reporting — turning the data you collect into insights your business can actually act on. Daily dashboards, weekly performance reviews, monthly retros.
Typical use: CRM data hygiene, campaign reporting, regulated-environment QA scoring.
Process administration
Back-office workflows mapped, owned, and continuously improved. The work that frees your in-house team to focus on what only they can do.
Typical use: back-office processing, regulated paperwork, multi-step workflow ownership.
How we work
A four-step path from first call to running campaign
Discovery
A 30-minute call to understand your campaign, customers, and the outcomes that matter.
Proposal
A tailored plan: services, headcount, channels, SLAs, and transparent pricing.
Onboard
Agents trained in your brand, product, and tone — with sign-off before going live.
Run & improve
Daily ops, weekly reviews, monthly QA — continuously tuned to the numbers that matter.
Industries we serve
Sectors we know inside out
Tell us about your campaign
We’ll come back with what we’d run for you — and what it would cost.